Australia Post Launches New Feature to Address Key Customer Complaint

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Starting May 19, customers using the MyPost app will be able to see photos of attempted deliveries right in the app. So if you miss a delivery, you’ll get an image of your front door or the safe place where the parcel was left — making it easier to locate your package or understand what happened.

To get the photo, though, Australia Post needs to match your parcel to your MyPost account using either your email address or mobile number, so make sure those details are up to date.

Aside from this new photo feature, everything else stays the same. Posties will still knock three times, and if the delivery can’t be completed, you’ll get a notification just like before, followed by an update when your parcel is ready for collection.

Here’s how it works:

• A photo might be taken when your parcel is left in a safe place to help you find it.

• A picture may also be snapped at your front door if a delivery attempt was made.

• If there’s a hazard at your property (like a loose step or aggressive pet), a photo might be taken to alert the delivery team for future visits.

Australia Post says they’re being really careful about protecting your privacy. Delivery staff are instructed not to photograph people, cars, readable text, or anything inside your home through windows. Photos will only be taken outside, and only of the area where the parcel was dropped or delivery was attempted.

All photos will be stored for 90 days, then archived and deleted after three years.

Australia Post also mentioned:

“To deliver parcels to you, our team needs safe, reasonable access to your property. By receiving deliveries, we infer that you’re giving permission for access and for photos to be taken if needed.”

Not a fan of the new feature? No problem — you can opt out by calling their Customer Service team on 13 76 78.

More updates to come on AusNewsLanka.