Telstra Outage Disrupts Triple-Zero Emergency Calls in Western Australia

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A Telstra outage is causing some serious headaches for people in Western Australia’s South West, with triple-zero calls being affected.

Telstra says the problem started after a power outage hit one of its mobile sites at Abbey Beach Resort in Broadwater, about 230km south of Perth, around midnight. Although the power’s back on, the site hasn’t fully recovered, and customers are still struggling to make calls.

A technician is on the way to sort it out, but in the meantime, WA Police have warned the public that even emergency calls are being disrupted. They put out an alert this morning, saying people using Telstra in the area might not be able to reach triple zero as usual.

If you’re affected, the advice is to check in with neighbours, family, or friends who have a working phone, just in case you need it. Police also urged people to look out for vulnerable loved ones until the issue’s fixed.

Telstra says mobile users should still be able to connect to triple zero by piggybacking off other providers’ networks, or simply by using a landline if one’s available.

This outage comes at a time when trust in the emergency call system is already shaky. Just earlier this month, an Optus outage blocked more than 600 triple-zero calls and was linked to three deaths, including one in WA. Communications Minister Anika Wells admitted confidence in the system has “no doubt been shaken.”

And if that wasn’t enough, Optus confirmed yesterday that another 4500 people were affected by a fresh outage — including nine emergency calls.

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